Recovery first
Something feels broken or access looks off
Check Status for outages. If the same problem repeats, open Support on the web.
Help
Get help fast.
Help should move fast. Choose the route that matches the problem.
Start here
Start with the route that fits.
Outages, billing, and account questions each have a shortest path.
Billing
Payment and restore problems
If you already have the iPhone app, Open Profile in the iPhone app, then tap Restore purchases. Apple manages subscriptions. Email billing if access or charges still feel off.
If you contact us
Short messages help us respond faster.
A few facts are enough. We do not need a long story.
What helps us respond faster
What to include
Tell us the screen, your plan, what you expected, and what happened instead.
Reply speed
What the launch desk answers first
Billing, restore, privacy, and account control move first. Urgent: Same day when urgent. Usually: Within one day.
What happens next
Keep the next step obvious.
Use Status for outages. Open Profile in the iPhone app, then tap Restore purchases if access still feels off. Support when it still feels wrong.
If you still feel stuck, send the shortest plain-language version of the problem.