Support
Open Help for restore, billing, privacy, and next-step guidance. Check Status only if SelfMosaic seems down.
Support
Status first. Help for steps. Email the matching inbox when you still need a person.
How to use it
Help first for restore, billing, privacy, and next-step guidance. Check Status only if the app seems down. Use the saved support form third; email routes must prove inbound and reply delivery before release.
Reply target
If the saved-first form confirms on this page, keep that ticket reference. If it does not, use the email route only as a fallback until every public inbox has delivery proof.
Open Profile in the iPhone app, then tap Restore purchases first. Email billing if access or charges still feel off.
Saved first
If the form works on this build, you'll see a saved confirmation on this page. If not, use the email routes below.
Support intake
Use this when you want a reference-backed support request instead of hoping your mail app sent it.
If the form does not save here, use the email links below.
Email contacts
These are the planned public inboxes. Each address must prove inbound delivery and a reply from the monitored inbox before public release. Use the saved support form first until that proof lands.
General support
Best for bugs, confusing behavior, missing outputs, and anything unclear in the product flow.
Billing help
Open Profile in the iPhone app, then tap Restore purchases first. Email billing if access or charges still feel off.
Privacy requests
Best for access, deletion, or data handling questions tied to your account and saved memories.
Security reports
Best for responsible disclosure, exposed data concerns, suspicious account behavior, or a security-sensitive bug.