Inside the app
How to get the real snapshot
Open SelfMosaic on your iPhone, then open Diagnostics from the active session. That version can include app, account, and build context.
Diagnostics
Diagnostics live inside the app
The live support snapshot comes from an active iPhone session. This web page cannot inspect your account or device, so it gives the safest next steps instead.
No dead end
No dead end
If the app snapshot is unavailable, start with the launch snapshot, then move to Help or Support.
Recovery first
Fastest fallback
If the app says temporarily unavailable, check Status first. Open Help if the same problem repeats.
What to do next
Use diagnostics to recover, not to guess.
This route is intentionally plain. It does not make a live uptime claim or expose private account details on the web.
1. Check status
See if this is a launch-readiness gap
Status explains what is live, what is still being tested, and which route to use if something looks wrong.
2. Open help
Match the problem to the shortest route
Help separates outages, restore questions, billing questions, privacy questions, and support escalation.
3. Email support
Send a short support snapshot
If the same problem repeats, include the screen, what you expected, and what happened instead.